Career Openings at Transnep Insurance Brokers Ltd

Lead and manage HR functions to support Transnep’s strategic goals. Oversee talent acquisition, employee relations, performance management, compliance, and drive culture, continuity, and productivity in the financial and insurance sector.

Key Responsibilities:

• Implement and update HR policies, procedures, manuals; ensure compliance with Kenyan labour laws
• Manage employee lifecycle: workforce planning, recruitment, onboarding, engagement, separation
• Coordinate performance management, appraisals, development planning
• Identify training needs; organize learning and development programs
• Support disciplinary procedures, conflict resolution, grievance handling
• Maintain employee records, contracts, documentation in HRIS
• Support payroll: compile HR data, verify leave/attendance, calculate salaries and deductions
• Administer benefits: insurance, pension, wellness; point of contact for queries
• Prepare HR reports: headcount, turnover, compliance, disciplinary metrics
• Ensure HR support for compliance: KRA, NSSF, NHIF, OSHA, regulatory bodies
• Participate in audits: provide documentation, clarify compliance and policies
• Foster culture: employee engagement, recognition programs, internal communication

Qualifications:

• Degree in HR Management, Business Admin, or related field
• Certified Human Resource Professional (CHRP) or equivalent
• Knowledge of Kenyan Labour Laws and HR compliance
• Insurance sector experience (advantageous)

Experience:

• Minimum 5 years in HR, preferably in insurance or financial services

Oversee financial planning, reporting, compliance, budgeting, and risk management. Ensure financial accuracy, support collections, manage expenses, track revenues, enhance transparency, and drive strategic decision-making through financial insights aligned with Transnep’s objectives.

Key Responsibilities:

• Prepare and review corporate and sales budgets; align with targets
• Track and reconcile income streams, bank, premium, and receivables
• Manage receivables, payables, disbursements, and partner incentives
• Generate financial reports; analyze profitability, revenue, and costs
• Support forecasting, variance analysis, scenario modeling, board papers
• Ensure regulatory compliance; support audits; maintain data integrity
• Maintain financial documentation: contracts, receivables, agreements
• Develop internal controls; prevent revenue leakage; ensure tax compliance
• Enforce financial policies; monitor expenditures; drive cost-efficiency
• Coordinate with underwriting and CRM on financial reporting accuracy
• Provide financial insights on strategy, pricing, compensation
• Ensure ERP accuracy for premiums, commissions, and brokerage income
• Monitor financial and operational KPIs
• Track investment and non-operating income through negotiations with banks to generate investment income and to ensure goal alignment
• Gather market intelligence; advise on investment opportunities
• Stay updated on financial regulations; ensure reporting compliance

Qualifications:

• Degree in Finance, Accounting, or Economics
• CPA (K) or ACCA certification
• ERP systems knowledge (e.g., SAP, Birthmark)

Experience:

• 5+ years in finance/accounting; 2+ in insurance or brokerage
• Financial modeling, insurance accounting, or risk management (advantageous)

Drive acquisition, retention, and profitability of general insurance business. Develop risk solutions, manage client relationships, ensure service delivery, coordinate underwriting, ensure compliance, identify market opportunities, and deliver high service standards.

Key Responsibilities:

• Drive new business acquisition across corporate, SME, and individual segments
• Prepare insurance proposals, quotations, and tender submissions
• Negotiate policy terms and premiums with underwriters
• Process policy renewals, endorsements, amendments; ensure client satisfaction
• Support clients on policy inquiries, endorsements, documentation, payments, and claims
• Assist claims team in negotiating problematic claims with insurers
• Monitor market, underwriting, and regulatory trends; recommend insurance solutions
• Provide production reports: pipeline status, retention, portfolio growth
• Build and maintain client, insurer, and stakeholder relationships; manage business pipeline
• Conduct policy reviews to align with evolving risk exposures
• Support business development via events, product launches, seminars
• Maintain client and policy records; ensure data integrity
• Collaborate with sales support, admin, and finance teams; uphold service standards

Qualifications:

• Degree in Insurance, Risk Management, Business Admin, or related field
• Diploma in insurance or equivalent professional certification, AIIK or COP qualifications

Experience:

• 5+ years in general insurance (underwriting, brokerage, or sales)

Champion growth, retention, and profitability of life assurance business. Deliver personalized strategies, client-focused risk solutions, align with regulatory frameworks, forecast protection needs, and expand Transnep’s life portfolio through data insights and superior service.

Key Responsibilities:

• Drive new business acquisition across corporate, SME, and individual segments
• Prepare insurance proposals, quotations, and tender submissions
• Negotiate policy terms and premiums with underwriters
• Process policy renewals, endorsements, amendments; ensure client engagement
• Support clients on inquiries, endorsements, documentation, payments, claims
• Collaborate with claims teams; facilitate smooth processing and resolution
• Monitor market, underwriting trends, regulatory changes; recommend solutions
• Provide weekly/monthly production reports on pipeline, retention, portfolio growth
• Build and maintain long-term relationships for referrals and cross-selling
• Build and maintain strong relationships with insurers and other stakeholders
• Conduct periodic policy reviews to ensure alignment with client needs
• Support business development at events, product launches, seminars
• Maintain accurate client and policy records for auditing and renewals
• Work with sales support, admin, and finance to ensure service standards

Qualifications:

• Degree in Insurance, Actuarial Science, Finance, Business Admin, or related field
• Diploma in insurance or equivalent professional certification, AIIK or COP qualifications
• Strong knowledge of life products, underwriting, and regulations
• Proficiency in insurance software and CRM tools

Experience:

• 5+ years in life assurance sales, underwriting, or client servicing
• Proven track record in business development and client retention

Spearhead retail insurance growth through client engagement (individuals and SMEs), digital sales, product education, and tailored coverage recommendations. Leverage insights and tools to deepen relationships, expand reach, and deliver growth while ensuring compliance.

Key Responsibilities:

• Market and sell general insurance: motor, domestic, personal accident, travel, WIBA, individual medical covers, and SME-targeted covers
• Conduct client needs assessments; recommend personalized solutions
• Support full sales cycle: quotation, product explanation, policy comparison, documentation
• Facilitate client onboarding; ensure accurate documentation
• Educate on policy terms, coverage, premiums, and exclusions
• Support claims initiation; coordinate with internal teams and underwriters
• Maintain records: client interactions, sales, policies in CRM
• Follow up on renewals, lapsed policies, unpaid premiums
• Stay informed on product changes, underwriting updates, competitors, regulations
• Participate in marketing campaigns, promotions, community outreach
• Collaborate internally: underwriting, finance, customer service
• Build relationships with underwriters, aggregators, service providers
• Submit sales performance and pipeline reports
• Maintain and track retail client pipeline
• Contribute to the development and launch of unique retail products

Qualifications:

• Degree in Business Admin, Marketing, or Insurance
• Diploma in insurance or equivalent professional certification, AIIK or COP qualifications

Experience:

• Minimum 3 years in a sales environment (preferably insurance)
• Proven track record of meeting/exceeding sales targets for all insurance products

Drive growth and retention of medical insurance portfolio. Identify market opportunities, manage client relationships, deliver healthcare coverage solutions, ensure onboarding and renewals, liaise with underwriters/providers, support compliance, and contribute to brand positioning using client insights and digital tools.

Key Responsibilities:

• Identify, pursue and convert medical insurance opportunities from SME and Corporate clients
• Build & maintain strong client relationships, promote cross-selling
• Conduct client needs assessments; match plans to budgets and requirements
• Prepare quotations, proposals, and presentations tailored to client specs
• Coordinate onboarding; ensure accurate documentation and underwriting submission
• Post-sale support: policy terms, claims guidance, benefits consultation
• Facilitate product knowledge sessions, wellness talks, benefit orientations
• Negotiate competitive rates with providers and insurers
• Stay updated on market trends, regulations, and new products
• Proactively manage policy renewals and handle objections/escalations
• Support claims process; coordinate between clients, insurers, and providers
• Manage robust sales pipeline; track conversions and report performance
• Represent Transnep at forums, events, and strategic stakeholder meetings
• Maintain detailed CRM records and generate periodic sales reports

Qualifications:

• Degree in Business Admin, Marketing, or Insurance
• Training in Health Insurance sales, healthcare management, underwriting (advantage)
• Diploma in insurance or equivalent professional certification, AIIK or COP qualifications

Experience:

• 3+ years in medical insurance sales or healthcare client service
• Experience in insurance brokerage or health insurance environment preferred
• Proven ability to meet sales targets and manage client portfolios