Quality Assurance Analyst

Job Purpose:

• This role ensures that products meet quality standards and customer expectations. The role holder will provide subject matter expertise for design, development, and maintenance of new and existing testing and execution frameworks, continued evaluation of test cases for inclusion in functional tests, regression tests, performance tests, test coverage and automation of newly implemented functionalities.
• The person will also work closely with both vendor and internal technical teams, business teams, project, and technical delivery managers to form and follow quality procedures, standards, and specifications ensuring that they are met and deliver the highest quality outcomes in a timely and cost-effective manner. The role holder also performs a critical role in leading the reviews of solution architectures and designs and ensuring that they are in line with the architecture principles, standards, and industry best practices.

Key Responsibilities:

• Work with IT Team and Vendor Teams to validate Unit Testing, API Testing, Integration
• Testing, system testing, and automated regression testing and collaborate with developers to conduct end-to-end defect analysis and resolution of defects, and in reviewing test results for maximum test coverage.
• Lead the definition and execution of non-functional tests such as performance, load, stress, security, operational acceptance and business continuity testing, and ensures that solutions meet the minimum baseline standards and benchmarks before deployment to production.
• Formulate non-functional test strategies which includes decomposing the business and technical requirements into test scenarios, defining test data requirements, managing test case creation, devising contingencies plans and other testing preparation activities.
• Lead reviews of test plans, designs, test scenarios, test cases, test scripts and requirements documents with cross-functional teams for both functional and nonfunctional testing to ensure maximum test coverage.
• Work with the IT production and support teams in supporting, Identifying and resolving post deployment systems issues.
• Work closely with IT support and vendor support for management and maintenance of Test Environments on premise and on cloud platforms.

Knowledge and Experience:

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related field of study.
• 6 years of progressive experience in Information Technology with focus on Business Analysis or Architecture or Software Development or Quality Assurance.
• 3 years Technical Software Quality Assurance.
• 2 years’ experience in Software Testing Automation with any one of the following tools: Selenium Web driver/Katalon Studio/Robot Framework/REST Assured/Cucumber, and HP Load Runner/JMeter.
• 3 years’ experience in software QA methodologies, tools, and processes.
• Good presentation & data analytical skills and Business Process Documentation applications

Manager, Projects

Job Purpose:

• The incumbent will be responsible for the efficient and effective implementation and management of projects that will enhance implementation of viable, quality systems & cost driven projects for increased productivity and efficient/ profitable transactions generating value for the Bank.

Key Responsibilities:

• Liaise with project stakeholders on an on-going basis.
• Where required, negotiate with other department managers for the acquisition of required personnel from within the organization.
• Set and continually manage project expectations with team members and other stakeholders.
• Identify and resolve issues within the project team.
• Identify and manage project dependencies and critical path.
• Plan and schedule project timelines and milestones using appropriate tools.
• Track project milestones and deliverables.
• Develop and deliver progress reports, proposals, requirements documentation, and presentations.
• Pro-actively manage changes in project scope, identify possible crises, and devise contingency plans.
• Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.

Key Performance Measures:

• Project timelines
• Project reports
• Scope documents
• Growth in transaction volume
• Error rate
• Capacity building and utilization
• Number of reports delayed
• Cost reduction from process improvement (Kshs)

Knowledge and Experience:

• University Degree, preferably in Project Management/ ICT or any relevant field
• Project management certification is an added advantage
• Computer Literacy
• Direct work experience in a project management capacity, including all aspects of process development and execution.
• Demonstrated experience in personnel management.
• Experience at working both independently and in a team oriented, collaborative environment.
• Technical competence with various software programs and process flows

Core Competencies Required for this role:

• Ability to balance long term and short term requirements independently.
• Strong evaluation, communication and reporting skills.
• Can conform to shifting priorities, demands and timelines through analytical and problem solving capabilities.
• Reacts to project adjustments and alterations promptly and efficiently.
• Flexible during times of change.
• Ability to read communication styles of team members and vendors who come from a broad spectrum of disciplines.
• Persuasive, encouraging and motivating.
• Ability to elicit co-operation from a wide variety of sources, including management, clients and other departments.
• Ability to bring projects to successful completion through political sensitivity.
• Ability to learn, understand, and apply new technologies.
• Strong inter-personal skills.
• Strong written and oral communication.
• Ability to balance opposing business requirements.
• A structured approach to dealing with complex and variable work environments in an independent manner.
• Able to provide advice and cause/ effect evaluation to support business decision making.
• Lead by example.
• Process orientated and logical thinker.

Key Relationships:

Internal

• The job requires relationships be built across the organisation and at senior level.
• All regional and cross country forums will require participation to ensure team building and sharing of best practice across the organisation.

External

• Central Bank of Kenya for KEPSS, Clearing, National Payments System, Foreign Exchange management guidelines, statutory reporting etc.
• Kenya Bankers Association for domestic banking issues

Technical Business Analyst

Job Purpose:

• The role is responsible for leading requirements engineering and managing the business needs of the business users and stakeholders for assigned projects and initiatives. The role holder will lead and collaborate with cross-functional teams including business units, subject matter experts and technical resources to gather and document business and technical requirements, analyze, and validate the requirements, and propose ways in which the existing processes and systems can be managed to meet business requirements.
• The person will also provide thought leadership in business and process analysis and product design and support business teams in delivery of solutions that meet business and technical requirements as per the established organization standards and industry frameworks.

Key Responsibilities:

• Leads project teams and vendors to drive the business needs and expectations by ensuring business intent is well understood and delivered.
• Manage business relationships with different business areas and liaise with other sections/departments in the delivery of services and projects as well as maintain good working relations between the IT and Vendor Delivery teams and all stakeholders.
• Review and validate test basis documents, test cases, test strategy documents for accuracy, coverage and conformity to requirements.
• Manage and execute various levels of functional and non-functional testing including system, user acceptance and regression tests.
• Generate process and solution documentation that clarifies and validates how the organization utilizes business systems to meet business requirements.
• Working and aligning with the risk, compliance, and data protection teams to complete new products and services risk assessments and ensure services reach the bank’s risk and compliance standards.
• Collaboratively support development of and review Business Cases, Request for
• Proposals (RFPs), Request for Quotations (RFQs) for technology and solutions delivery, vendor evaluation documents and plans, and participate in technical and functional evaluation of bids for new systems and solutions.
• Promote proper release planning, guaranteeing successful solution deployments and adherence to business needs and priorities.
• Participate in innovation to improve delivered products and services and to explore new technologies and their applications to the enterprise space.

Knowledge and Experience:

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related field of study.
• At least 6 years’ experience in Information Technology/ Business Analysis/ Systems Analysis/ Process Analysis.
• 3 years in IT Projects with experience working in a fast-paced agile environment.
• Preference for Banking System Implementations/Upgrades/ Enhancements.
• Knowledge in Accounting & Finance behavior of banking applications and products
• Knowledge of waterfall and agile project delivery methodologies applied in IT Projects.
• Good presentation & data analytical skills and Business Process Documentation applications
• Strong communication and negotiation skills with the ability to influence outcomes

Method of Application

Use the link(s) below to apply on company website.

• Quality Assurance Analyst
• Manager, Projects
• Technical Business Analyst