Engineer Systems Administrator At Safaricom Care Centre

8 Vacancies Open At Safaricom

Engineer Systems Administrator – Planning

  • Job Type: Full-time
  • Degree Level: Bachelor’s Degree
  • Location: Safaricom Care Centre, Waiyaki Way, Westlands, Nairobi, P.O BOX 46350, 00100, KE
  • Apply Before: 02/22/2024

Job Description

Reporting to the Infrastructure Planning & Capacity Management Team Lead, the holder of the role will be responsible for the planning, design, and implementation of business IT infrastructure, including data centers, operating systems, servers, storage, SAN, backups, public Cloud (AWS, Azure, OCI, GCP), collocation, and collaboration systems.

The role holder will develop and provide corresponding project documentation for handover to the support team. Moreover, he/she will be responsible for monitoring capacities for all the infrastructure, provide monthly reports, and recommendations on how to optimize storage, cloud, and compute resources.


Service Quality Management:

  • Ensure the Core Cloud platforms perform within or exceed KPIs, ensuring the ability of the system to support specific forms of traffic and to support end-user experience. Track using SLAs.
  • Resolve faults on all systems deployed on the Core Cloud Platform.
  • Escalate to the supplier if needed and follow up until resolution.
  • Quick Turnaround time to resolve emerging threats/issues.
  • Develop & utilize new products & service acceptance criteria. Actively participate in the section to enable the team to meet sectional and departmental Goals and objectives.
  • Have a full understanding of the defined performance indicators, assign tasks, and objectives set.


  • BSc Degree in computer science, IT, or engineering.
  • 3+ years’ experience in infrastructure support and/or planning in an environment with mixed VMware and Redhat virtualization.
  • 3+ Years’ Experience as Systems administrator, Network administrator, or analyst in a multifaceted business environment with integrated/mixed Windows and major UNIX/Linux server environment.
  • System Administration Techniques – understanding OS Performance, Microsoft, and UNIX/Linux enterprise hardware and storage.
  • Knowledge in SAN and NAS is desirable.
  • Attention to details and analytical thinking.
  • Extensive knowledge of enterprise Linux Server Operating Systems such as RHEL/CentOS, Ubuntu.
  • Strong oral, written, interpersonal communication, and leadership skills.
  • Certification in any of the following Systems and Network or related trainings is an added advantage:
    • Cloud Technology Associate
    • Cloud Administrator
    • Cloud Developer
    • Cloud Security & Governance
    • Cloud Service Manager
    • Certified in Cloud Infrastructure and Services Associate (EMCCIS)
    • Cloud Architect
    • Virtualized Infrastructure Specialist
    • Network certification e.g. CCNA, CCNP
    • UNIX/Linux certification
    • VMware certification e.g. VCP
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How to Apply

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.

Engineer Systems Administrator At Safaricom Care Centre

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