Job Purpose:

In this supervisory capacity, the role holder will lead a team of Sr. Business Analysts and work closely with project sponsors, stakeholders, and project teams to gather, analyse, and prioritize requirements for various IT projects. The ideal candidate will possess strong leadership capabilities, exceptional communication skills, and a comprehensive understanding of both business processes and IT solutions.

The Sr. Business Analyst will proactively explore emerging technologies to optimize business processes and play a critical role in ensuring IT’s alignment with business requirements. He/she will act as a liaison between specific business units or subsidiaries and IT services, coordinating operational activities to maximize the value provided by systems to the respective business unit or subsidiary.

Key Responsibilities:

• Lead a team of Business Analysts in collaborating with project sponsors to determine project scope and vision
• Oversee the identification of project stakeholders and establish user classes, as well as their characteristics
• Coordinate requirements elicitation sessions via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, etc.
• Identify and establish scope parameters of requirements analysis on a project-by project basis to define project impact, outcome criteria, and metrics
• Work with stakeholders and project teams to prioritize elicited requirements.
• Research, review and analyze the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.
• Maintain an understanding of business processes and their IT needs
• Maintain an awareness of current and emerging technologies
• Identify opportunities where business objectives can be met by using IT
• Develop and manage relationships with business and subsidiary management and assist all levels within the business area to define their overall business requirements.
• Monitor specific functionality build, ensuring requirements, budget and calendar are adhered to.
• Support on acceptance and user testing
• Voice concerns and/or satisfaction on the user community with IT Service effectively creating a continuous improvement circle.
• Coordinate communication strategies with end-users and business community
• Draw out business prioritization process – assist in making the case for funding and supporting stakeholder discussion leading to approval

Qualifications

Education:

• Bachelor’s degree in business or ICT related discipline from a recognized university
• Advanced degree (MBA or equivalent) is a plus.

Experience:

• Minimum -5 years as a Business Analyst Manager; Senior Business Analyst, Senior Process Analyst or IT Project Manager
• Minimum 3 years’ experience as an IT Business Analyst or IT Project Manager

Certifications & Skills:

• Certified Business Analysis Professional (CBAP) certification
• ITIL, Project Management Professional (PMP) certification, PRINCE2 certification is an added advantage
• Knowledge of a mainstream project methodologies and frameworks (e.g. Agile, SAFe, Scrum, Prince2 etc.) is an advantage

Job Purpose:

In this supervisory capacity, the role holder will lead a team of Sr. Business Analysts and work closely with project sponsors, stakeholders, and project teams to gather, analyse, and prioritize requirements for various IT projects. The ideal candidate will possess strong leadership capabilities, exceptional communication skills, and a comprehensive understanding of both business processes and IT solutions.

The Sr. Business Analyst will proactively explore emerging technologies to optimize business processes and play a critical role in ensuring IT’s alignment with business requirements. He/she will act as a liaison between specific business units or subsidiaries and IT services, coordinating operational activities to maximize the value provided by systems to the respective business unit or subsidiary.

Key Responsibilities:

• Collaborate with project sponsors to determine project scope and vision
• Clearly identify project stakeholders and establish user classes, as well as their characteristics
• Coordinate requirements elicitation sessions via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, etc.
• Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods
• Identify and establish scope parameters of requirements analysis on a project-byproject basis to define project impact, outcome criteria, and metrics
• Work with stakeholders and project team to prioritize elicited requirements
• Maintain an understanding of business processes and their IT needs
• Maintain an awareness of current and emerging technologies
• Identify opportunities where business objectives can be met by using IT
• Develop and manage relationships with business and subsidiary management and assist all levels within the business area to define their overall business requirements
• Monitor specific functionality build, ensuring requirements, budget and calendar are adhered to.
• Support on acceptance and user testing
• Voice concerns and/or satisfaction on the user community with IT Service effectively creating a continuous improvement circle

Qualifications

Education:

• Bachelor’s degree in business or ICT related discipline from a recognized university
• Advanced degree (MBA or equivalent) is a plus.

Experience:

• Minimum 3+ years as a Business Analyst or Process Analyst

Certifications & Skills:

• Certified Business Analysis Professional (CBAP) certification
• ITIL, Project Management Professional (PMP) certification, PRINCE2 certification is an added advantage
• Knowledge of a mainstream project methodologies and frameworks (e.g. Agile, SAFe, Scrum, Prince2 etc.) is an advantage

THE ROLE PURPOSE (LINK TO OVERALL BUSINESS OBJECTIVES, EG. ARRP)

• The Technical Product Manager (TPM) role ensures that systems and products are deliverable aligned with the business goals and objectives by ensuring that they are both technically sound and meet customer needs. The role is responsible for the technical success of payments products and technologies by driving product roadmap implementation.
• The payments digital solutions and products are geared towards facilitating digital connectivity and financial inclusion for our customers and supporting the Bank’s objective of increasing transactional volume and value as well as growing the customer base.
• This is a leadership role whose purpose is to guide the development and release of digital products that support the Bank in attaining strategic pillars such as Food and Agriculture, Manufacturing, Trade and investments, MSMEs, social and environmental transformation and Technology enabled ecosystem.

THE KEY RESPONSIBILITIES (DUTIES)

• Build effective relationships with internal business team, operations, ICT, product and design team, and external partner.
• Participate in stakeholder management: strategize, execute, and communicate. ensure alignment of business goals with the incremental delivery of solutions.
• Work collaboratively with C-level executives, Product owners and other key stakeholders in the organization.
• Lead the definition of product requirements using input from various sources including external sources such as market trends, technology innovations, industry standards, bold intelligence, and customer research, as well as internal sources such as analytics, marketing, operations, and customer feedback.
• Manage feature prioritization & tradeoff decision making while leading other Technical Product Managers, business & engineering teams.
• Lead the design and conceptualization of the customer experience including the look & feel of the customer journeys, development of functional designs and wireframes, creation of product collateral, and user interfaces.
• Ensure delivery of scalable, reliable, and maintainable platforms and solutions
• Assess the business impact of different solutions and the trade-offs between customer needs, technology requirements and costs.
• Lead and work closely with technical product managers across all products and channels capabilities to prioritize initiatives, share insights on customer demands, identify opportunities for teamwork, and coordinate product development and delivery.
• Ensure Knowledge Transfer and hand off to Support teams and users.

CORE ACCOUNTABILITIES AND DELIVERABLES

• Financial:
  • Deposit mobilization
  • Non-Funded income (Transaction Fees, loan fees)
  • Funded income (interest on digital loans)
  • Cost management through efficient resource management and scope control
  • Cost savings through advising on Buy/Build decisions
• People:
  • Management of cross functional teams
  • Technical stakeholder management
• Processes:
  • Adherence to Product house processes, procedures such as Project Governance framework
  • Responsible for the product alignment with the technical solution design
  • Ensures completeness and correctness of Product and system requirements
• Systems:
  • Delivery of quality products
  • Delivery of efficient and reliable systems
  • Delivery of scalable systems
  • Cost optimized and efficient operational systems
• Customers/Clients:
  • Ensuring happy and satisfied customers through quality products
  • Accountable for product-feature completeness
• Technical vendor management
• Technology and API integration
• Research

KEY DECISIONS MADE BY THE POSITION -HOLDER (NOT RECOMMENDATIONS) AND HOW OFTEN

• Defines and governs product roadmap
• Evaluates requirements and features for completeness
• Module placement in the architecture
• Resource requirements and implementation timelines
• What Technologies products should be built and run on
• The integration and interface technologies, formats and protocols
• How often: For every product implementation

5.0 COMPLEXITY EXPECTED IN THE ROLE (EG. MULTIPLE COUNTRIES, CROSS-FUNCTIONAL RESPONSIBILITIES, DELIVERING THROUGH OTHER THIRD PARTIES/PARTNERSHIPS, ETC..)

• Multi-Country Scope
• Cross-Functional Collaboration:
• Third-Party & Partnership Management
• Regulatory & Scheme Compliance
• Data-Driven Decision Making
• Innovation & Digital Transformation
• Resource and Influence Leadership

CRITICAL RELATIONSHIPS/STAKEHOLDERS/CONTACTS

Internal:

• Commercial Business owner
• Product owner
• Solution architects
• Business Analysts
• Technical leads and developers
• Quality Assurance
• Project managers/EPMO
• Support and Trainers
• CIO
• Network and Infra resources
• Risk and infosec
• Data & Analytics Teams
• Procurement
• Other product houses

External:

• Agencies,
• Suppliers,
• Public institutions
• Card Schemes (Visa, Mastercard, UnionPay, etc.)
• Fintech Partners & Vendors, Regulatory Bodies, Consulting & Advisory Firms,
• 3rd party technology partners
• Customers and clients
• Regulators

Qualifications

KEY TECHNICAL AND LEADERSHIP COMPETENCIES REQUIRED FOR SUCCESS IN THE ROLE

• Demonstrated leadership, maturity, and organizational abilities.
• Strong written & verbal communication skills
• superior interpersonal & collaboration skills with demonstrated ability to use diplomacy & communication skills to influence outcomes and influence others without authority.
• Experience and expertise in project planning, product definition, feature prioritization, and roadmap creation.
• Strong analytical skills with hands on experience in conducting technological analyses of business problems developing technical roadmaps, story outlines, writing user stories, refining product backlogs, and coordinating/prioritizing conflicting requirements in a fast-paced, demanding environment.
• Ability to work across geographies, understand the diverse cultures and manage people and partners cross culturally is a must.
• Demonstrated ability manage multiple products delivery.
• Experience leading a team of Technical Product Managers and maintain an organized oversight of specific product delivery schedules to ensure the proper balance of speed, features, timing, and integration.
• Ability to set expectations and hold individuals and team members accountable to their commitments.
• Experience with Design Thinking or similar empathy-driven customer-focused design methodologies.
• Customer-centric mindset with a passion for discovering consumer behavior, trends, and opportunities for innovation.
• Business Analysis experience in a high-tech company or a reputable fintech is a plus.
• Basic understanding of programming languages, software architecture, data analytics, MI reporting etc.
• Ability to Keeps up with industry trends.

EXPERIENCE REQUIREMENTS

• Number of years : 7+
• Markets : Africa and Middle East
• Functional areas : Technology, Fintech and Banking

ACADEMIC QUALIFICATIONS AND CERTIFICATIONS

Specify the Must- Haves

• Bachelor’s degree in information technology, engineering, or related field required. MBA in addition is preferred.

Specify the Nice to Have

• IT and Professional certifications
• Product and Project management certifications
• Any other relevant industry certification

Job Purpose

This is a technical role with emphasis on integration technologies, currently working in Oracle(WebLogic), Redhat(Jboss, Openshift) technologies and APIs. The role provides leadership and subject matter expertise in the design, development and support of technology infrastructure, systems performance management and technology integration functions. Further, the role is in charge of API management which covers middleware Integration with Oracle API gateway.

Job Responsibilities:

• Installation and configuration of middleware solutions.
• Upgrades and Patching: Perform infrastructure upgrades. Apply routine Oracle patches to resolve issues, maintain supportability, and ensure security.
• Performance Tuning: Perform ongoing performance tuning and system resource optimization. Conduct capacity planning reviews.
• Monitoring and Maintenance: Setup and respond to standardized alerts, perform regular log analysis, monitor and maintain systems to identify any issues. Maintain overall system health to maximize system uptime, and ensure delivery of service level objectives.
• Support: Work on customer support tickets and requests. Provide on-call support, assist project, development, security, and operations teams as required. Administer SOA/OSB Fusion Middleware environment and custom services deployed. Also manages the API gateway.
• Trouble Shooting: Work with Development team, Database, System and Network Administrators to resolve application problems. Provide support for restoration of services and perform root cause analysis.
• Documentation: Develop documentation for assigned projects including installation guides, troubleshooting guides, run books etc.
• Best Practices: Keep abreast of the latest developments in the industry and guide project teams to follow industry best practices.

Qualifications

Requirements:

• Bachelors degree in Computer Science, Information Systems or similar discipline.
• Minimum 5 years of overall IT experience with specialization in Middleware, Weblogic, Jboss, OpenShift and Oracle SOA Suite
• A minimum of 3 years of hands on installation, configuration, and administration experience in Oracle Fusion Middleware (WebLogic, OBIEE, SOA, Forms, Reports. ).
• Ability to consistently meet and exceed expectations and incorporate customer service into all aspects of work.
• Knowledge of enterprise deployment strategies, high availability, and clustering.
• Knowledge of API Gateway Tools
• Deep understanding of the Web application architecture and features.
• Experience with analyzing JVM thread dumps, heap dumps and root cause analysis of crash dumps.
• Working knowledge of Linux operating systems.
• In depth Knowledge of J2EE framework components including JDBC, JMS and JNDI.
• Hands on experience in configuration and troubleshooting in clustered WebLogic and RAC database environment specific to SOA/WebLogic
• Team Work: Able to enthuse and maintain team interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way.
• Communication: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending on audience and context. Excellent active listening skills.
• Problem Solving: Natural inclination for planning strategy and tactics. Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions.

Job Purpose:

The Technical Product Manager (TPM) role ensures that systems and products are deliverable aligned with the business goals and objectives by ensuring that they are both technically sound and meet customer needs. The role is responsible for the technical success of payments products and technologies by driving product roadmap implementation.

The payments digital solutions and products are geared towards facilitating digital connectivity and financial inclusion for our customers and supporting the Bank’s objective of increasing transactional volume and value as well as growing the customer base.

This is a leadership role whose purpose is to guide the development and release of digital products that support the Bank in attaining strategic pillars such as Food and Agriculture, Manufacturing, Trade and investments, MSMEs, social and environmental transformation and Technology enabled ecosystem.

Responsibilities:

• Build effective relationships with internal business team, operations, ICT, product and design team, and external partner.
• Participate in stakeholder management: strategize, execute, and communicate. ensure alignment of business goals with the incremental delivery of solutions.
• Work collaboratively with C-level executives, Product owners and other key stakeholders in the organization.
• Lead the definition of product requirements using input from various sources including external sources such as market trends, technology innovations, industry standards, bold intelligence, and customer research, as well as internal sources such as analytics, marketing, operations, and customer feedback.
• Manage feature prioritization & tradeoff decision making while leading other Technical Product Managers, business & engineering teams.
• Lead the design and conceptualization of the customer experience including the look & feel of the customer journeys, development of functional designs and wireframes, creation of product collateral, and user interfaces.
• Ensure delivery of scalable, reliable, and maintainable platforms and solutions
• Assess the business impact of different solutions and the trade-offs between customer needs, technology requirements and costs.
• Lead and work closely with technical product managers across all products and channels capabilities to prioritize initiatives, share insights on customer demands, identify opportunities for teamwork, and coordinate product development and delivery
• Ensure Knowledge Transfer and hand off to Support teams and user

Qualifications

Requirements:

• Demonstrated leadership, maturity, and organizational abilities.
• Strong written & verbal communication skills
• Superior interpersonal & collaboration skills with demonstrated ability to use diplomacy & communication skills to influence outcomes and influence others without authority.
• Experience and expertise in project planning, product definition, feature prioritization, and roadmap creation.
• Strong analytical skills with hands on experience in conducting technological analyses of business problems developing technical roadmaps, story outlines, writing user stories, refining product backlogs, and coordinating/prioritizing conflicting requirements in a fast-paced, demanding environment.
• Ability to work across geographies, understand the diverse cultures and manage people and partners cross culturally is a must.
• Demonstrated ability manage multiple products delivery.
• Experience leading a team of Technical Product Managers and maintain an organized oversight of specific product delivery schedules to ensure the proper balance of speed, features, timing, and integration.
• Ability to set expectations and hold individuals and team members accountable to their commitments.
• Experience with Design Thinking or similar empathy-driven customer-focused design methodologies.
• Customer-centric mindset with a passion for discovering consumer behavior, trends, and opportunities for innovation.
• Business Analysis experience in a high-tech company or a reputable fintech is a plus.
• Basic understanding of programming languages, software architecture, data analytics, MI reporting etc.
• Ability to Keeps up with industry trends
• Number of years: 7+
• Markets: Africa and Middle East
• Functional areas: Technology, Fintech and Banking
• Bachelor’s degree in information technology, engineering, or related field required. MBA in addition is preferred.