Head of Communications At Médecins Sans Frontières

Head of Communications At Médecins Sans Frontières

Tasks & Responsibilities

Strategic Responsibilities

  • Working in close collaboration with the department director to define the home society communications strategy for MSF in Kenya and the wider region as needed, according to the section´s overall strategy.
  • Ensuring alignment and synergies across the media, digital, productions and events functions to create shared strategies.
  • Providing strategic direction to the support provided to the social mission by the communications team.

Technical and Operational Responsibilities

Home Society Communications

  • Manages the Media Manager, Digital Manager, Multimedia Producer and Engagement Officer (50%) overseeing their work to increase the awareness, engagement, trust and influence of MSF in Kenya and across Eastern Africa as needed.
  • Oversees the work of the team on emergencies and campaigns, ensuring alignment, constant innovation and a 360 approach to maximize impact, working in close collaboration with the Head of Fundraising.
  • Responsible for overseeing and refining workflow processes and reporting on emergencies and campaigns, and for activating the emergency communications plan.
  • Ensures all communications aligns with the visual identity and branding guidelines for MSF Eastern Africa, as defined by the department’s director.

Operational support

  • Oversees the support provided to operational communications in the region by the team and closely follows regional humanitarian crises.
  • Develops strong links and maintains ongoing dialogue with communications staff in the region, including hosting regular calls, to ensure the support provided is timely, responsive, effective, anticipates additional needs and meets expectations – supporting MSF’s social mission.
  • Develops frameworks and MOUs for our collaboration with communications colleagues, such as the Kenya Field Comms Manager, as needed, under the guidance of the department director.
  • Links with the Field Communications Training Officer on opportunities and support for training.
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Other Responsibilities

  • Plans, directs, supervises, and coordinates work activities of the communications team.
  • Mentors and provides coaching to staff in the communications team.
  • Regularly deputizes for the Director of Communications and Fundraising when needed.
  • Oversees the budget allocated to the media, digital, events and production specialisms.
  • Completes quarterly reports and refines team activity as needed.
  • Provides regular feedback to the MSF network on communications initiatives and potential strategies.
  • Works in close collaboration with the Head of Fundraising, and with the network of communications staff covering Eastern Africa.


  • Education
    • A bachelor’s degree in a relevant field from a recognised institution – a relevant masters is an advantage.
    • Solid understanding of developments within the communications field, with experience in the regional communications and media context an advantage.
    • Good knowledge of world affairs, with knowledge of the Eastern African region an advantage.
  • Experience
    • At least five (5) years of experience in communications management, with strong knowledge of media and digital communications tools.
    • Proven experience developing communications strategies and leading a team to implement them.
    • Project management experience.
    • Experience managing budgets.
  • Competencies

Technical Competencies

  • Excellent writing and editing skills in English, Swahili and advantage.
  • Proven leadership skills and management skills including the ability to empower, inspire and develop staff.
  • Ability to communicate and problem-solve effectively across diverse cultures with sensitivity.
  • Strong technical skills and knowledge of IT management.

Behavioral/General Competencies

  • Proven leadership skills.
  • Strong interpersonal skills and ability to negotiate.
  • Strong organizational skills with experience managing multiple and conflicting priorities.
  • Commitment to MSF’s principles.

What We Offer:

  • An open-ended, full-time employment contract through MSF East Africa in Nairobi, Kenya.
  • An annual salary of EUR48,698 at HQ Level 11 based on a full-time appointment.
  • Global benefit package; includes school fee benefit/support for dependents and other allowances ranging between EUR 620 to 1,159/month based on individual & administrative status.
  • Other benefits include; 25 days of annual leave, employer pension contribution, medical insurance cover (staff and family), relocation support for non-Kenyan residents etc based on MSF EA terms/conditions.
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How to Apply

Application process

  • If you recognize yourself in this profile, we welcome you to apply directly via this link (or from the MSF EA website, ReliefWeb, LinkedIn).
  • Applicants are required to upload a Letter of Motivation + Curriculum Vitae (in English) in PDF format as one combined document.
  • The closing date for applications is on 18th February 2024