Customer Service Call Agent Job, Ruiru at BBOXX


Customer Service Call Agent Job, Ruiru at BBOXX,

Customer Service Call Agent Job, Ruiru at BBOXX

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BBOXX designs, manufactures, distributes and finances innovative plug & play solar systems to improve access to energy across Africa and the developing world. More than 70,000 BBOXX products have been sold in more than 35 countries, improving the lives of more than 350,000 people.

Customer Service Call Agent, Ruiru

What you can expect to be doing:

  •  Contact BBOXX customers by phone, and encourage adherence to payment plan
  •  Handle incoming calls and provide solutions/advice to customers
  •  Monitor and respond to incoming SMS
  •  Make follow up calls to increase customer satisfaction and ensure no outstanding issues remain
  •  Maintain and update customer data in Enterprise Resource Planning (ERP)
  •  Identify and escalate priority issues
  •  Complete call log
  •  Follow BBOXX sales and after sales processes
  •  Accurate data entry and navigation of ERP
  •  Make outgoing calls to customers who are behind on payment plan, and follow up calls to those who have previously contacted with technical issues
  •  Receive incoming calls from customers with technical issues
  •  Respond by phone to requests for help or information made through our SMS system
  •  Escalate customer issues that are not easily solved by telephone
  •  Make calls in accordance to all relevant sales and aftersales processes

What we are looking for:

  •  Ideal candidate should have a diploma in any communication or business-related field and may have previous call Centre / sales experience.
  •  Excellent verbal communication skills
  •  Ability to understand and adapt to customer needs
  •  Excellent data entry skills and attention to detail
  •  Organization and time management
  •  Customer Service orientation
  •  Resilience when faced with stress; Positive attitude and energy
  •  Persuasiveness and problem-solving skills

Method of Application

Interested and qualified? Go to BBOXX on to apply