What you can expect to be doing:

•  Contact BBOXX customers by phone, and encourage adherence to payment plan
•  Handle incoming calls and provide solutions/advice to customers
•  Monitor and respond to incoming SMS
•  Make follow up calls to increase customer satisfaction and ensure no outstanding issues remain
•  Maintain and update customer data in Enterprise Resource Planning (ERP)
•  Identify and escalate priority issues
•  Complete call log
•  Follow BBOXX sales and after sales processes
•  Accurate data entry and navigation of ERP
•  Make outgoing calls to customers who are behind on payment plan, and follow up calls to those who have previously contacted with technical issues
•  Receive incoming calls from customers with technical issues
•  Respond by phone to requests for help or information made through our SMS system
•  Escalate customer issues that are not easily solved by telephone
•  Make calls in accordance to all relevant sales and aftersales processes

What we are looking for:

•  Ideal candidate should have a diploma in any communication or business-related field and may have previous call Centre / sales experience.
•  Excellent verbal communication skills
•  Ability to understand and adapt to customer needs
•  Excellent data entry skills and attention to detail
•  Organization and time management
•  Customer Service orientation
•  Resilience when faced with stress; Positive attitude and energy
•  Persuasiveness and problem-solving skills