Interpreter Support Assistant Job- Grade 3 at Church World Service

Church World Service

Interpreter Support Assistant Job- Grade 3 at Church World Service,

Interpreter Support Assistant Job- Grade 3 at Church World Service

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Church World Service (CWS) was founded in 1946 and is a cooperative ministry of 37 Christian denominations and communions, providing sustainable self-help, development, disaster relief, and refugee assistance around the world. The CWS mission is to eradicate hunger and poverty and to promote peace and justice at the national and international level through c…

Interpreter Support Assistant – Grade 3

Primary Purpose:

The position is responsible for increasing and maintaining quality standards in the proper use of Contractor Management System, Interpreters in both Pre-screening and USCIS interviews, in pre-departure orientations, and translating written materials into the key languages of our refugee populations.

Essential Duties:

  • Updates and maintains the RSC Africa Interpreter and Child-minder database.
  • Develops resources for use by Interpreters/ Child-minders and RSC staff to further improve the efficient and effective use of contract Interpreters/ Child-minders.
  • Conducts training, testing, observations (Prescreening interviews and Cultural Orientation classes), and supervision of the Interpreters, both in the field and in Nairobi on a regular basis.
  • Participates in Pre-screening, USCIS, and Cultural Orientation Circuit Ride (CR) briefing and debriefing to provide expertise on Interpreters.
  • Provides in-house training to RSC staff on how to effectively working with Interpreters/Child-minders. Submits monthly reports on the status of activities.
  • With guidance from the Interpreter Supervisor, provide training to Contract Interpreters/Child-minders in sub-Sahara Africa.
  • Assist the Interpreter Supervisor, plan, execute and support Interpreter/Child-minder Training and Monitoring circuit rides.
  • Assist the Interpreter Supervisor monitor, respond and manage the Interpreter mailbox. This includes ensuring professional communication with USRAP partners on Contract Interpreter.
  • Provide support to Program Integrity Specialist on Contract Interpreter investigation and requested support as assigned by the Interpreter Supervisor.
  • Interprets into/from English in/from at least one of the following languages: Amharic, Congolese Swahili, French, Kinyarwanda, Kirundi, Oromo, or Somali.
  • Translate materials as required/ requested.
  • Coordinate with Date Integrity to develop reports related to Interpreters Management.
  • Work closely with Program Integrity Specialist to ensure RSC Program Integrity Guidelines on Interpreters (both required and recommended) are implemented, adhered to, and reported appropriately.
  • Maintains a current knowledge of the United States Refugee Admissions Program.
  • Travels periodically to field locations throughout sub-Saharan Africa.
  • Performs other duties that may be assigned to enhance the efficiency and efficacy of the operation.



  • Written and verbal knowledge of at least one of the main RSC Africa processing languages required. (Amharic, Congolese Swahili, French, Kinyarwanda, Kirundi, Oromo, or Somali.)
  • 1.5 years’ experience as an Interpreter or as a Coordinator of Interpreters preferred.
  • Three (3) year’s work experience required
  • Supervisory experience preferred.


  • Demonstrated ability to develop and deliver quality training programs.
  • Demonstrated computer skills for Microsoft Word, Excel, PowerPoint, and Internet.

Education & Certifications: 

  • High School diploma is required for this role


  • Manage large and diverse workload under pressure with competing priorities.
  • Maintain the integrity of official records;
  • Analyse and solve complex problems and make sound decisions;
  • Work with minimal supervision
  • Maintain a high-performance standard with attention to detail;
  • Work independently and contribute to overall operations of RSC Africa;
  • Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).

Method of Application

Interested and qualified? Go to Church World Service on to apply

To apply for this job email your details to