IT Assistant Needed at Sanergy


IT Assistant Needed at Sanergy,

IT Assistant Needed at Sanergy

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Sanergy is an award-winning social venture that builds healthy, prosperous communities by making hygienic sanitation accessible and affordable in Africa’s urban informal settlements. Our systems-based approach to solving the sanitation crisis involves five key steps: we build a dense network of franchised micro-entrepreneurs, who operate low-cost, high…

IT Assistant

About the Role

The company is looking to engage the services of a young, energetic, passionate, creative and hardworking individual looking to join the Information Technology team as an IT Assistant. The position will afford successful individuals a unique opportunity to gain hands-on experience supporting a busy IT department at the heart of a growing organization.

Duties and Responsibilities

  • Provide Frontline ICT support services for the company
  • First person of contact to ICT, answers the ICT support channels, recording and dealing with requests and informing users of the proposed steps for resolution of fault.
  • Setting up and maintaining user accounts and associated user rights management.
  • Monitors the Helpdesk system for new requests and acts upon or assigns requests as necessary
  • Liaises with vendors to uphold Service Level Agreements (SLAs).
  • Provide support in the use of and troubleshooting problems with the Company’s ICT Systems.
  • Diagnoses and resolves end-user network or local hardware problems, e-mail, internet, and general access problems.
  • Perform basic troubleshooting of ICT problems using PC remote control services or a site visit.
  • Manage the issuing of ICT assets and keep an updated inventory.
  • Handover and record the issue of loan IT equipment including Mobile Phones, projectors, Laptops and any other IT consumables.
  • Assist in the continued reliability and enhancement of the Company’s ICT Systems.
  • Coordinate and perform proactive maintenance including the routine checks of IT assets to ensure normal operation.
  • Work as part of a team to deliver large ICT projects.
  • Administer the branch firewall and be able to configure services like DHCP, Firewall rules, Web filtering, VPN etc.
  • Ability to design and configure networks
  • Ability to install and configure Open-source tools for networking monitoring and alerting


  • Bachelor’s Degree in Information Technology or Computer Science or a combination of relevant education.
  • Professional certifications in either Microsoft, Google, Cisco or Linux
  • Professional experience of two years in the above field in a busy IT environment of over 100 users.
  • Strong IT troubleshooting skills
  • Good analytic and interpersonal skills
  • Good understanding of computer hardware, networking, and Operating Systems (Linux, Windows, ChromeOS)



Method of Application

Interested and qualified? Go to Sanergy on to apply