Jobs at Frank Management Consult Ltd

Frank Management Consult Ltd

Jobs at Frank Management Consult Ltd,

Jobs at Frank Management Consult Ltd

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Frank Management Consult Ltd is an international management consulting agency. We work with major companies, raising their performance, driving their strategies and enhancing their productivity.

Business Research Associate

Key Responsibilities 

  • Analyze a broad array of data points from internal and external sources
  • Assist in developing internal qualitative and quantitative best practices
  • Communicating insights and providing solutions that have demonstrable results.
  • Ensure highest level of data quality and validation.
  • Execute all technical aspects of quantitative research initiatives related to content, including questionnaire development, survey programming, analytical planning, and data analysis using SPSS or other comparable tools
  • Proactively analyze research findings, in cooperation with Senior Manager, to develop client-friendly internal reports for both quantitative and qualitative reporting, using a story-based reporting approach
  • Reporting your findings with data visualizations that are easy to understand.
  • Review existing business processes and analyze impact of business intelligence on business processes
  • Staying up to date with the latest trends in online marketing and design.
  • Support information architecture by informing current and future needs in data design and content
  • Understanding the behavior and expectations of online visitors.
  • Using a variety of tools to extract and analyze data generated by online user activity.
  • Working with web development and marketing teams to implement your solutions.

Key Requirements

  • Bachelors degree/diploma in Statistics, Data Science, Research and other relevant field
  • 3- 5 years’ work experience in Consumer Insights data collection, analysis using various statistical method
  • Work experience in designing research methodology & research instrument
  • Web savvy and highly experienced in digital marketing, social media and managing database
  • Working knowledge of SQL, SPSS, Stata, R, Alteryx, Tableau and other statistical software programs

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Telesales Executive

Duties & Responsibilities

  • Respond to all incoming calls and emails from existing and potential clients
  • Take and process customer orders in an accurate manner
  • Raise invoices and follow up on the payments
  • Receive all incoming payments while updating records
  • Input and update customer information in the database
  • Handle any arising complaints through the proper channels
  • Developing and sustaining a good working relationship with customers to encourage repeat business

Requires Skills & Qualifications

  • Degree /Diploma in a business-related field
  • 1-2 years experience as telesales in a busy pharmaceutical environment is a Must
  • Good communication skills
  • Excellent customer service
  • Strong attention to detail
  • Computer literate

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eCommerce Operations Lead

Roles & Responsibilities:

  • Identify new frontiers and improvements that improve operations
  • Design and implement strategies to support commercial forecasts on targets.
  • Develop, implement and continuously improve processes for fraud and cost management.
  • Formulating & Optimizing the e-commerce budget.
  • Strategize on the policies and plans for using the organization’s resources for order fulfilment.
  • Verify payment invoices before submitting them to finance.
  • Monitor operational costs on ecommerce partners.
  • Mitigate losses by verifying customer payments and refunds
  • Develop, implement and continuously review SOPS to support the growth and scaling of operations as the online business grows.
  • Identify process gaps and implement process improvements for mitigation
  • Inventory management for ecommerce orders.
  • Troubleshoot bottlenecks, inadequate resources, and downtimes to improve efficiency.
  • Ensure high levels of team engagement
  • Ensure that data protection guidelines are adhered to.
  • Ensure compliance with policies and regulations.
  • Ensure auditable checks and balances in all operations processes
  • Ensure operations processes developed are loss proofed
  • Ensuring efficient and effective delivery of customer orders
  • Ensuring customer enquiry and feedback has been actioned and used for further process improvements
  • Ensuring correct and quality products are delivered to the customer
  • Ensuring customer retention through seamless quality service delivery.
  • Negotiating affordable delivery fee to our clients
  • Generate order fulfilment reports to review operations
  • Define and implement reports for daily and periodic monitoring to enhance performance.
  • Periodic reporting order fuilfilment reports to the manager for decision making.
  • Timely and efficient resolution of operational challenges
  • Ensure timely payment of invoices, issuance of reversals, payment confirmations and expenses are handled.
  • Ensure delivery of orders at the right time and in the right condition, picking, dispatch, returns and replacement.
  • Review of order fulfillment processes for adequacy.
  • Implementation of the eCommerce commercial strategies
  • Ensure all the systems are working efficiently.

Minimum Requirements:

  • Bachelor’s degree in a relevant field
  • 5+ years work experience, of which a minimum of 2 years in a senior e-commerce marketing or sales role
  • Experience with improving customer-facing order fulfillment, returns, and exchange processes
  • Passionate customer advocate with experience in a senior e-commerce customer service role, with proven process improvement abilities
  • Strong communication & interpersonal skills
  • Project Management experience with  very strong eCommerce acumen and best practices

Method of Application

Use the link(s) below to apply on company website.