Loan Recovery Officer Job (3 Positions) at ENGIE


Loan Recovery Officer Job (3 Positions) at ENGIE,

Loan Recovery Officer Job (3 Positions) at ENGIE

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ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services.

Loan Recovery Officer (3 Positions)

Job Purpose/Mission

Loan recovery officer is responsible for the receivables risk management (RRM). This includes among others, Portfolio management and Loan Workouts.


  • Carrying out customer loan work-outs.
  • Ensure proper documentation of open loan cases.
  • Ensure customers are paying on time in assigned loan portfolio.
  • Negotiate with non-paying clients and give them solutions to bring them back on track to repayments through rescheduling.
  • Recommend and work with external service providers on portfolio management by escalating repossession cases.
  • Customer education to customers on impact on loan non-repayments.
  • Supporting the analysis of causes for portfolio deteriorations
  • Providing regular portfolio, compliance and routine report to the Loan Recovery Team Leader.
  • Restructure loan repayment plan from delinquent clients as per policy and procedure

Knowledge And Skills


  • Experience in customer relationship management
  • Team player
  • Computer literacy, particularly good working knowledge of Microsoft Excel
  • Self-starter with a passion for Mysol and its mission to plug in the world


  • Holder of bachelor’s degree in business administration or any other related field
  • 1-year Previous experience in loan recovery preferably in a call center setting.

Method of Application

Interested and qualified? Go to ENGIE on to apply