Mystery Clients Consultancy in Kenya At Tiko Africa

Mystery Clients Consultancy in Kenya At Tiko Africa

Mystery Clients Consultancy in Kenya

Job type: Full-time
Job category: Non-Governmental Organizations (NGOs)
Hiring Organization: Tiko Africa
Education level: Not specified
Experience: Not specified
Deadline: February 23, 2024
Location: Kenya

Background

Tiko Africa utilizes its digital platform, Tiko, to empower young women and adolescent girls, primarily aged 15-24, to make positive choices. Through nudges like reminders, discounts, and rewards, Tiko Africa encourages the use of healthy products and services, supports entrepreneurship among users, and enhances economic value in local economies. Mystery Clients Services (MCS) are essential for evaluating service quality, detecting fraudulent activities, and ensuring compliance within Tiko clinics and pharmacies in Kenya.

Responsibilities

The selected firm will conduct routine MCS for girls aged 15-24 years, covering specific counties in Kenya. The MCS entails:

  • Verification of suspicious activities and compliance with agreed terms.
  • Assessment of the client user journey from enrollment to spending, including touchpoints like mobilization, enrollment, service utilization, rating, and spending.
  • Reporting and analysis of gathered data for quality control and program improvement.

Technical Requirements

The firm should:

  • Demonstrate experience with similar assignments for NGOs, managing interactions with young users.
  • Provide a detailed activity plan, including budgeted hours and timelines.
  • Submit CVs of proposed professional staff and references of past clients.
  • Ensure compliance with data protection, privacy, legal, social, tax, and ethical issues.

Evaluation Criteria

Proposals will be evaluated based on experience, technical approach, financial quotation, references, and capacity.

  1. Experience, Skills, and Ability: 30%
  2. Technical Approach and Execution Plan: 30%
  3. Financial Quotation: 10%
  4. References: 10%
  5. Capacity: 20%

How to Apply

Interested firms should submit proposals via email to procurement@tikoafrica.org with the subject “Mystery Clients Consultancy- Kenya” by February 23, 2024. Proposals should include:

  • Cover page with basic information.
  • Capacity statement.
  • Qualifications to the scope of work.
  • Proposed approach.
  • Qualifications and experience of proposed personnel.
  • Work plan and budget.
  • References of similar engagements.
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Ensure submissions are clear, concise, and complete, providing only necessary information. Extraneous presentation materials are not required.

Mystery Clients Consultancy in Kenya At Tiko Africa

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