Operations Manager Job- Content and Partners at Glovo


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Operations Manager Job- Content and Partners at Glovo,

Operations Manager Job- Content and Partners at Glovo

View Jobs in ICT / Telecommunication / View Jobs at Glovo

Glovo is a Spanish start-up founded in Barcelona in 2015. It is an on-demand courier service that purchases, picks up, and delivers products ordered through its mobile app.[1] It aspires to be a multi-category lifestyle app with food delivery being the most popular offering

Operations Manager – Content and Partners

BE A PART OF A TEAM WHERE YOU WILL:

  • Train, coach, assist, supervise, evaluate and provide feedback to the local teams and/or provider
  • Manage a team of 50+
  • Execute local / global strategic decisions
  • Lead App content quality and ensure high level content and partner activation on our marketplace
  • Be the main point of contact and manage the relationship between the local Glovo teams and the content provider
  • Assure quality and efficiency of the Content Operations processes
  • Monitor the achievements of performance metrics on the Activation Funnel and Content Maintenance tasks (Related with speed, quality and budget)
  • Analyze the third-party provider performances by monitoring the Salesforce/Kustomer/Admin workflows and following up on corrective actions if needed
  • Propose and deploy processes for improving speed, quality in the country by coming up with and implementing creative and scalable solutions
  • Track, control, and report Invoicing and working hours of providers, find ways to keep the costs lean through accurate forecasting
  • Manage request for Content changes/updates and assure they are processed within the agreed SLAs
  • Coordinate content-related projects with other departments and the provider
  • Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

MUST-HAVES:

  • Extensive experience of managing large operational teams and BPOs
  • Strong strategic and customer focus with a clear understanding of performance evaluation and customer service metrics.
  • Strong analytical skills with track record of of exceeding targets, KPI’s SLA’s in fast paced environments
  • Solid understanding of reporting and budgeting procedures
  • Determination to get things done: no job is too big or too small
  • Excellence communication skills and stakeholder management
  • Ability to motivate and communicate with others at all levels
  • Being problem solver, data-driven with an analytical approach
  • An empathetic, inclusive and curious attitude

We are always looking for the best candidates, so if you think you would be a good fit even if you don’t meet 100% of the requirements we would love to hear from you!

NICE-TO-HAVES:

  • Salesforce experience is a big bonus
  • Project management experience is a big bonus

EXPERIENCE OUR GLOVO LIFE BENEFITS:

  • Enticing equity plan (if applicable)
  • Top-notch private health insurance
  • Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
  • Discounted gym memberships
  • Flexible time off (take the time you need) and hybrid working model (own your time)
  • Enhanced parental leave including nursery support!
  • Online therapy and wellbeing benefit
  • External learning budget

Method of Application

Interested and qualified? Go to Glovo on jobs.glovoapp.com to apply

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JBK Team

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