Recruitment at Gusii Water and Sanitation Company Limited (GWASCO)

Recruitment at Gusii Water and Sanitation Company Limited (GWASCO),

Recruitment at Gusii Water and Sanitation Company Limited (GWASCO)

Jobs in Power / Energy, Jobs at Gusii Water and Sanitation Company Limited (GWASCO)

Gusii Water and Sanitation Company Limited (GWASCO) is a Private Limited Company by shares incorporated on the 12th June, 2006 under the Companies Act Cap 486 of the Laws of Kenya. We are an agent of Lake Victoria South Water Works Development Agency(LVSWWDA), created as a result of the enactment of the Water Act 2002 which gave birth to the Water Sector Reforms in Kenya.
Customer Care Officer

HR/001/08/2023

Job Purpose

  • The Customer care officer is the first point of contact with the customer. The main responsibility is to answer customer enquiries about products, services and generate sales.

Duties & Responsibilities

  •  Receive customer complaints
  •  Analyse and record the complaints
  •  Investigate the complaints and seek possible solutions though the mechanisms developed in line with company policy.
  •  Liaise with other sections/departments in dealing with customer issues
  •  Issue forms and other related documents and guide customers in filling them correctly
  •  Follow up registered disputes by customers to make sure that they are resolved amicably and in good time.
  •  Collecting and analysing customer feedback
  •  Providing information about company products & services
  •  Providing proactive customer outreach
  •  Developing and documenting knowledge into helpful content
  •  Tracking customer service KPIs and metrics
  •  Establish and monitor the standards for customer service in the Company
  •  Identify tasks critical to keeping customer satisfaction levels in check
  •  Keep records of interactions and transactions with customer

Qualifications & Experience

  •  Degree or Diploma in Business Management, Marketing, Public Relations or related field

 Relevant professional qualifications.

  •  At least three (3) years’ experience in a busy commercial environment.
  •  Possess relevant computer application skills

Direct Reports

  •  Customer Care Assistants

Procurement Officer

HR/002/08/2023

Job Purpose

  • Procurement Officer is responsible for evaluating suppliers, products, and services, negotiating contracts, and ensuring that approved purchases are cost-efficient and of high quality.

Duties & Responsibilities

  •  Following and enforcing the company’s procurement policies and procedures.
  •  Reviewing, comparing, analyzing, and approving products and services to be purchased.
  •  Managing inventories and maintaining accurate purchase and pricing records.
  •  Maintaining and updating supplier information such as qualifications, delivery times, product ranges.
  •  Maintaining good supplier relations and negotiating contracts.
  •  Responsible for order placement timing, supply / demand alignment, material replenishment and supplier performance
  •  Researching and evaluating prospective suppliers.
  •  Cost analyses and reports.
  •  Procurement and safe custody of stores
  •  Issuance of stores
  •  Establishing the trend of stores
  •  Working-out re-order levels
  •  Assisting in designing procurement procedures and manuals

Qualifications & Experience

  •  Holder of Bachelor’s Degree or a Diploma in Supplies Management/ Supply Chain/Procurement from a recognized institution.
  •  3 Years working experience in a busy organization
  •  Must be conversant with the Public Procurement & Disposal Act.
  •  Be Member of Kenya Institute of Supplies Management.
  •  Possess relevant computer skills
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Direct Reports

  •  Procurement Assistant

Information, Communication and Technology Officer

HR/003/08/2023

Job Purpose

  • Provide support to all staff on organization supported applications by troubleshooting ICT related problems, diagnosing issues and taking appropriate action.

Duties & Responsibilities

  •  Ensure all servers and computers join active directory and they have the right group policies before joining organization’s network.
  •  Install, configure, monitor and maintain all servers /computer systems i.e., operating systems, anti-virus software, productivity software (Microsoft Office), enterprise resource planning system, and any other ICT systems
  •  Ensure data of all computer systems are backed up both onsite and offsite and they are kept updated and optimally configured with latest software patches and database updates
  •  Ensure availability and access to email and Internet for all users
  •  Provide first line software and hardware support to users as well as service & maintenance of ICT equipment
  •  Participate in reviewing, formulating and implementing the ICT Policy for the organization
  •  Participate in identification and prioritization of ICT needs for the organization
  •  Provide technical and operational advice, and coordinate the procurement and implementation of IT projects when the need arises
  •  Carry out or organize for ICT training for users where required
  •  Manage the company’s systems, websites and professional and social network portals
  •  Oversee ICT use and security audits and ensure addressing of all issues raised after each audit.

Qualifications & Experience

  •  Bachelor’s Degree or Diploma in Information Technology or a related field
  •  At least 3 years’ experience in a similar position in a fast-paced organization
  •  Certification in relevant computer applications will be a distinct advantage
  •  Experience in both computer hardware & software systems.
  •  Advanced practical computer skills including MS Office and ERP systems
  •  Ability to multitask
  •  Keen attention to detail

Direct Reports

  •  ICT Assistant

Technical Officer – Facility Management

HR/004/08/2023

Job Purpose

  • To assist the Technical Services Manager in ensuring the Company’s infrastructure repairs and maintenance are done efficiently and in a cost-effective manner to meet the customers’ expectations while meeting the set health and safety standards.

Duties & Responsibilities

  •  Ensuring the company’s infrastructures function smoothly throughout their operational life.
  •  Developing, planning, and coordinating infrastructure and equipment maintenance schedules and activities.
  •  Coordinating and overseeing contractors performing maintenance activities.
  •  Ensuring compliance with relevant WASREB regulations, building codes, and health and safety standards.
  •  Management of the sewer distribution network.
  •  Preparing periodic reports and compliance documentation.
  •  Inputting into the design stages of a project and identifying future maintenance issues
  •  Liaising with the procurement department in procuring the required materials, tools, and equipment.
  •  Prepare and submit the Technical Manager proposals and concept notes for review.
  •  Conduct Energy audits and advise the department on the suitability and sustainability of existing energy sources
  •  Coming up with plans for improving and replacing the existing company infrastructure.
  •  Creating a strategic management system to benefit an organization’s infrastructure and people.
  •  Coordinating refurbishments and renovations.
  •  Ensuring buildings, plants, and machinery meet health and safety and energy efficiency standards
  •  Ensuring optimum utilization of resources and providing professional leadership to technical staff.
  •  Implementation of the strategic plan and the business plan at the technical level and implementation of management resolutions
  •  Implement safety standards to ensure the safety of staff and company facilities
  •  Ensure periodic performance appraisal in the department.
  •  Analyze and advise on the facility’s plant and equipment lifespan and usage.
  •  Develop and supervise an emergency/ standby teams to deal with emergencies and breakdowns
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Qualifications & Experience

  •  A Degree in Mechanical Engineering, Electromechanical Engineering, Civil Engineering, or its equivalent
  •  A higher Diploma in lieu of a bachelor’s degree with 7 years of experience.
  •  A Registered Graduate Engineer with EBK and IEK in good standing
  •  Five (5) years of relevant working experience with at least two (2) years in a Supervisory Position
  •  Prior experience in routine and preventive maintenance of Pumps and other electromechanical systems.
  •  At least three (3) years’ experience in a water treatment facility as a facility/water supply operator/ maintenance officer.
  •  Experience in the STP works.
  •  Training from the KEWI on Pump maintenance will be an added advantage

Direct Reports

  •  Treatment Works Officer
  •  Sewer Lines Officer
  •  Electrician
  •  Pump Maintenance Assistant
  •  Mechanics
  •  Masons

Billing Officer

HR/006/08/2023

Job Purpose

  • To process customer bills for services rendered, maintain accurate records and produce bills on time.

Duties & Responsibilities

  •  Promptly generate meter reading books in the billing system according to the approved billing cycle.
  •  Promptly confirm receipt of submitted meter readings in meter reading system and send to billing system verify Meter reading photograph against the submitted corresponding meter readings and correct submitted mismatched readings in the billing system.
  •  Generate exceptional/anomaly reports submit to and instruct meter reader to address, collect feedback update submitted information in billing system.
  •  Generate ad-hoc and or monthly customer water bill(s) per meter reading book.
  •  Promptly generate debtors and customer disconnection list, seek approval for disconnection of defaulters.
  •  Ensure bills are generated in time
  •  Posting receipts in the system
  •  Manual receipts postings
  •  Adjustments postings
  •  Billing calculations
  •  Printing of bills
  •  Printing all other reports after billing system backups.
  •  Check system and give confirmation to requested clarification on customer payments.
  •  Issue water meters and or receive disconnected water meters, verify submitted disconnection, reconnections and new connections as per approved list and update cutoff, turn on meter readings, meter details, customer details and other approved information in the billing system.
  •  Update in the billing and meter reading system submitted customer contact information, payment details, authorized customer adjustments and amendments.
  •  Create superseded account, new account, stop billing, terminate account, update account details, new customer connection application information and connection approval details in the billing system.
  •  Collect report on any issues, observed challenges, conclusion of findings and recommendations from enforcement officers, resolve and or escalate to your supervisor.
  •  Prepare and submit ad-hoc and or monthly reports including but not limited to billing versus collection, estimated versus actual meter reading, active versus inactive accounts, customer complains analysis, monthly water billing summary report.
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Qualifications & Experience

  •  Degree or Diploma in ICT, Business Management, Business Administration or its equivalent from a recognized institution.
  •  At least three (3) years’ experience as a billing officer
  •  Good communication, interpersonal and time-management skills
  •  Attention to detail
  •  Proficiency in computer skills

Direct Reports

  •  Billing Assistant

Recruitment at Gusii Water and Sanitation Company Limited (GWASCO)

Monitoring & Evaluation Officer

HR/007/08/2023

Job Purpose

  • The M&E Officer will play a critical role in ensuring that data collected is accurate, complete and timely, and that it is used to inform programmatic decisions and improve performance:

Duties & Responsibilities

  •  Assisting in the development of project M&E plans, including identifying project indicators, setting targets, and establishing data collection and analysis methods.
  •  Leading design of data collection tools and collecting data from various sources, including project staff, partners and beneficiaries, to track the progress of the project.
  •  Entering data into databases and maintaining the accuracy and completeness of project data.
  •  Assist in analyzing project data to identify trends, patterns and insights, and presenting findings to the M&E team and project stakeholders.
  •  Assist in preparing and submitting reports on project progress, impact and outcomes, and sharing these reports with project stakeholders.
  •  Assist in drafting indicator definitions to ensure that project M&E activities are conducted in accordance with established standards and procedures.
  •  Providing support to project teams in the implementation of M&E activities, including facilitating data collection and supporting data analysis.
  •  Collaborating with other members of the M&E team, project managers, and other stakeholders to ensure that project M&E activities are aligned with project goals and objectives.
  •  Contributing to the continuous improvement of project M&E processes and procedures to ensure that they are efficient, effective and responsive to project needs.
  •  Perform any other tasks required to advance the projects’ and the division’s M& E agenda.

Qualifications & Experience

  •  Bachelor’s degree in Statistics, Demography, Development Studies, Project Management, or a related field.
  •  At least three years of experience in monitoring and evaluation, with experience in formulation of M&E frameworks, tracking project milestones, data collection and analysis.
  •  Strong analytical and critical thinking skills.
  •  Excellent written and oral communication skills.
  •  Proficiency in Microsoft Office and data analysis software such as Stata or SPSS.
  •  Ability to work independently and as part of a team.

Recruitment at Gusii Water and Sanitation Company Limited (GWASCO)

How to apply

Application should be sent to:
The Managing Director
Gusii Water & Sanitation Company
P.O Box3880 – 40200
KISII

Applicants to attach their application letter, curriculum vitae and copies of their certificates and testimonials.
Application should be sent via e-mail only to: recruit@gwasco.co.ke
The applications should be received by close of business on 25th August 2023
NB: Only shortlisted candidates will be contacted.

Recruitment at Gusii Water and Sanitation Company Limited (GWASCO)