At Jobs Bureau Kenya, we strive to provide quality services to both job seekers and employers. This Refund Policy outlines the conditions under which refunds may be issued.
For Employers
If you purchase a job posting or other paid service and are not satisfied, you may request a refund within 7 days of purchase. Refunds will be considered under the following conditions:
The service was not delivered as described.
Technical issues prevented the service from being accessed.
Duplicate payments were made.
To request a refund, please contact us at info@jobsbureaukenya.co.ke with your order details.
For Job Seekers
Most of our services for job seekers are free. However, if you purchase a premium service and are not satisfied, you may request a refund within 7 days of purchase under the following conditions:
The service was not delivered as described.
Technical issues prevented access to the service.
Duplicate payments were made.
To request a refund, please contact us at info@jobsbureaukenya.co.ke with your order details.
Non-Refundable Services
Certain services may be non-refundable, including:
Services that have been fully delivered.
Customized services that have commenced upon your request.
Processing Refunds
Approved refunds will be processed within 14 business days to the original payment method.
Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.