Restaurant Supervisor at People FOCO

Pastry Cook at People FOCO

Restaurant Supervisor at People FOCO

Our client a group of clubs and rstuarants is looking for Restaurant Suprvisors to join their team.

A Restaurant Supervisor plays a crucial role in the day-to-day operations of a restaurant, ensuring that the establishment runs smoothly and that guests receive excellent service.

Job Description:

  • Oversee and coordinate the work of restaurant staff, including servers, hosts/hostesses, and kitchen staff.
  • Provide guidance, training, and support to maintain high levels of service and customer satisfaction.
  • Ensure exceptional customer service by interacting with guests, addressing concerns, and ensuring a positive dining experience.
  • Handle escalated customer issues and find effective resolutions.
  • Create and manage staff schedules, ensuring adequate coverage during peak hours.
  • Monitor employee attendance, punctuality, and performance.
  • Oversee the ordering of food and supplies to maintain optimal inventory levels.
  • Monitor and control food costs and waste.
  • Train new staff members on restaurant policies, procedures, and service standards.
  • Provide ongoing training to enhance staff skills and performance.
  • Have a thorough understanding of the menu, including ingredients and preparation methods.
  • Assist and guide staff in explaining menu items to guests.
  • Conduct regular meetings to discuss updates, goals, and areas for improvement.
  • Encourage upselling and suggestive selling techniques to maximize revenue.
  • Implement promotions and upselling strategies.
  • Ensure compliance with health and safety regulations, food safety standards, and restaurant policies.
  • Conduct regular safety meetings and drills.

Qualifications:

  • Atleast 2 years experience in a similar role
  • Diploma in Hospitality Management will be an added advantage
  • Previous supervisory or management experience in the restaurant industry is often required.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.
  • Familiarity with restaurant POS systems and basic computer skills.
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Method of Application

Interested and qualified? Go to People FOCO on peoplefoco.etalent.net to apply.
Restaurant Supervisor at People FOCO

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