Vendor Manager At Safaricom House, Kenya

8 Vacancies Open At Safaricom

Vendor Manager

  • Job Type: Full-time
  • Degree Level: Bachelor’s Degree
  • Location: Safaricom House, Kenya
  • Apply Before: 02/21/2024, 12:00 AM

Job Description

Reporting to the E-Commerce Lead, the Vendor Manager will facilitate and maintain relationships between the business and vendors/partners, negotiating contracts, creating standards for the vendors, and finding the best available vendors. The role will cultivate and manage tactical vendor engagement and relationships.

As a key member of the team, the Vendor Manager will be a passionate customer and category advocate within the business, possessing strong negotiation and analytical skills, together with proven commercial knowledge and experience.


Insights, Research and Analysis:

  • Act as the ‘new business developer’ for Consumer Electronics categories and brands, possessing a complete understanding (inclusive of the strategic context) of internal and external variables that impact the business.
  • Understand customer needs, both existing and potential, and use that knowledge to advocate for and drive the delivery of site features that provide customers with an unparalleled shopping experience.
  • Determine business needs and desires by specifying the research needed to obtain market information.
  • Forecast, analyze, and report on the business in particular prospecting, conversion, and term negotiations.
  • Articulate business requirements, trends, and opportunities and continuously monitor competitor/industry developments.
  • Conduct financial analysis of business opportunities to meet and exceed revenue and profitability targets.
  • Identify opportunities for innovation and enhancements.

Vendor Oversight and Performance:

  • Review intricate details of vendor contracts.
  • Lead initial vendor contract negotiations, regular oversight, and enforcement of contractual obligations.
  • Maintain the balance of power and prevent unnecessary risks or costs to the business by ensuring vendors adhere strictly to the agreed terms.
  • Establish and monitor intricate performance metrics by considering factors like quality of goods/services, timeliness of delivery, and cost-effectiveness.
  • Ensure that the company receives optimal value for money and that vendors remain accountable for maintaining high standards.
  • Maximize the business and financial profitability through selection expansion opportunities.
  • Proactively manage contractual risks and compliance issues.
  • Manage and analyze large data sets to drive performance and process improvements.
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Relationship Building and Business Improvement:

  • Search, vet, and nurture relationships with potential suppliers and ensure that the business has a broad spectrum of vendor options.
  • Establish an expansive vendor network that will be a significant asset, especially during times of unexpected disruptions in the supply chain.
  • Actively seek feedback from the business and vendors to craft and refine strategies to enhance the value derived from vendors.
  • Primary point of contact for vendor onboarding and ensure smooth transition to the category teams once onboarded.
  • Renegotiate terms, introduce new performance metrics, and change vendors if necessary.
  • Ensure vendor relationship remains dynamic, flexible, and consistently improving.

Core Competencies, Knowledge, and Experience

Customer Obsession:

  • Deepen team connection to our customers and communities.
  • Foster authentic relationships with customers and partners that build trust.
  • Explicitly take customer-centric decisions and take personal ownership to achieve results.
  • Simplify processes through digitalization and promote a digital mindset and digital-first customer experience.
  • Stay focused on the big priorities, know when to make meaningful trade-offs, and demonstrate brilliant execution.


  • Create an inspiring vision for your team to drive strategy and performance.
  • Show ambition and courage, empowering others to go beyond the plan.
  • Bold and challenge teams to reimagine how things are done.
  • Prompt new thinking and ideas by asking “what if” questions.
  • Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.


  • Create psychological safety so everyone can have an impact.
  • Fuel innovative ideas from others and test them to enable growth.
  • Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
  • Share your ongoing learning and personal purpose with others.
  • Learn fast from digital adoption, using learnings to drive simplicity, scale, and efficiency.
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  • Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
  • Actively collaborate to break silos and hold your team accountable to do the same.
  • Develop others to make the most of their talents and coach them to take ownership to get things done.
  • Create an inclusive environment ensuring the safety and wellbeing of others.
  • Live our Purpose and demonstrate the highest Standard of integrity.

Key Performance Indicators

  • Adherence to set business OKRs and commitments.
  • Driving achievement of Mission budget for solutions.
  • Growth and retention of agreed-upon solutions.
  • Delivery of relevant target digitization projects/initiatives.
  • Optimization of vendor solutions and services.
  • Delivery schedule of all vendor solutions based on their priority.
  • Compliance with all relevant regulations and internal policies and procedures. KPIs could include regulatory compliance metrics, audit results, and risk management metrics.
  • Agile Maturity rating, Employee Engagement (eNPS), and Productivity.

Direct Reports

  • Vendor Operations Analyst
  • Content Analyst


  • At least six (6) years’ knowledge and experience in vendor negotiations, pricing, promotion, inventory management, product development, financial analysis, and P&L ownership.
  • Relevant Business or IT Undergraduate Degree or relevant field along with professional qualifications, or equivalent qualification(s) from a recognized institution of higher learning.
  • MBA or relevant Master’s degree is an added advantage.
  • Superior business understanding, with the ability to leverage technology to solve consumer, business, and technical issues.
  • Strong partnerships within the retail ecosystem.
  • Strong stakeholder and strategic partners acquisition skills.
  • Possess high professional and ethical standards.
  • Be a strategic thinker with an analytical mind.
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How to Apply

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.

Vendor Manager At Safaricom House, Kenya

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