Remote Customer Support Representative
We are looking for a dedicated and empathetic Remote Customer Support Representative to join our customer service team. This role is ideal for individuals who enjoy helping others, solving problems, and ensuring customers have a smooth and satisfying experience with products or services. As a representative, you will be the first point of contact for customers, handling inquiries through email, chat, and phone. Duties will include responding to questions about products, resolving complaints, processing orders, and escalating complex issues to senior staff when necessary.
The ideal candidate should have excellent communication skills, both written and verbal, and the ability to remain calm under pressure. Strong problem-solving skills and patience are essential, as you will be working with customers from different backgrounds and time zones. Familiarity with customer service software such as Zendesk, Freshdesk, or HubSpot is an added advantage, though training can be provided. Prior experience in customer support, call centers, or client-facing roles will give applicants a strong edge, but individuals with a passion for people and good interpersonal skills are encouraged to apply.
This is a remote role, meaning you can work from the comfort of your home while connecting with clients globally. The position offers flexible shifts and an opportunity to build valuable skills in communication and customer relationship management. If you are enthusiastic, customer-focused, and eager to grow in a supportive environment, this opportunity is for you.
To apply, kindly send your CV and a brief cover letter to: info@jobsbureaukenya.co.ke