Job Description

The Head of Software Engineering is responsible for the development of high quality designs and solutions and the integration of these at the Enterprise level. This role guides technical design and the development and maintenance of software and other digital applications or services. The role incumbent will lead a team which will be expected to create prototypes, develop user-centred software, and advise on technical specifications. This role requires fundamentals in engineering practices, an analytical and data-driven approach to problem solving, while following the DevOps model so that teams are empowered to own the full development and support the software development life-cycle. The successful incumbent also has a track record of leading Software Engineering teams, driving outcome-based performance.
Individual will be responsible for managing cross functional agile teams through our full SDLC from estimation to delivery as well as having direct report responsibility for the engineering staff. Successful individual will need to collaborate with Product Management, Design, Quality Engineering, Technical Architecture, and Systems organisations on everything from roadmap estimation to project execution and delivery.

• Able to roll up their sleeves and play a hands-on role while building a world class team.
• Follow Agile methodologies (SCRUM / Kanban)
• Responsible for the development of high quality designs and solutions and the integration of these at the Enterprise level
• Set technical standards and SDLC processes
• Expected to provide guidance and thought leadership for technical design, and the development and maintenance of software and other digital applications or services
• Provide leadership and direction for team of software engineers who are accountable for creating prototypes, developing user-centred software, advise on technical specifications, and who research new techniques. Provide technical and career mentoring for the engineering organization
• Provides sizing and scoping for development work required at the enterprise level
• Operates as a subject matter expert and thought leader across program initiatives. Work with your engineering team and leads to plan and track development of all projects through delivery to production
• Responsible for the software development life cycle, taking the lead on software development projects
• Apply engineering principles for design, development, maintenance, testing and evaluation of software
• Ensure that software development tasks are well coordinated
• Apply knowledge relating to the Architecture of relevant systems
• Balance trade-offs between design and implementation
• Client engagement at the Executive level to drive new products/ features and to ensure operational excellence
• Enable rapid iteration
• Ensure systems are scalable, fault tolerant and robust. Working in an environment that is forever looking forward to preparing for the future. This is due to the platform being highly available with a large customer base that will continue to grow. Experience in this area is highly sought
• Assure that security and accessibility continue to be primary goals in construction of any software
• The solutions are mainly built using AWS cloud infrastructure
• Coordinate estimation of operational costs associated with updated/new functionality with our systems organization
• Cultivate a culture of testing and automation throughout the engineering organization
• Collaborate with the product engineering management (Design, Product, QA and IT) team to improve visibility, processes, and communication mechanisms
• Full stack software development experience and capability
• Experience or comfort working with native mobile apps
• Experience with modern data technologies (Kafka, Kinesis, Snowflake), relational database systems (MySQL) and ability to work with large databases
• Understanding and knowledge of scaling and proven track record of scaling system
• Experience profiling and optimizing code on all tiers of an application

Requirements: Skills, Qualifications and Experience required

• Matric / Degree in Computer Science/ Engineering/ Mathematics or related
• 7 years+ Software Development experience
• A successful track record working as an engineering leader across multiple teams
• Experience leading and contributing to software architecture
• Experience with systems that leverage near real-time data to drive personalized experiences
• Experience working with consumer facing digital products
• Experience with systems which have sophisticated access control/configuration capabilities
• Exceptional written and oral communication skills
• Exceptional critical thinking and analytical skills, with the ability to quickly understand complex systems and data
• Experience balancing managing direct reports and making contributions to the software
• Experience providing project visibility to senior management
• Passion for data driven decision making and continuous process improvement

Job Description

To grow a high quality SME client portfolio both in cheap and stable deposits and loans and manage all client relationships to ensure world class customer service and maximum returns.

KEY MEASURABLE GOALS

• Growth in number of clients through cheap and stable deposits and SME loans Growth in Outstanding SME loan book Quality of the SME Loan Portfolio Timely loan processing  and disbursement Transaction Income and deposits from SME clients as well as value chain management Cross-selling of Bancassurance products

KEY RESPONSIBILITIES

• Lead generation and conversion to business (Loans, Fixed Deposits, business accounts etc.)
• To champion SME product in the Branches
• Client retention through world class customer service
• Relationship Management of existing SME clients
• Account utilization by all SME clients
• Proper KYC vetting of clients using supporting documents and SME appraisal tools
• Proper loan appraisals measured by approval success rate
• Ensuring every application is approved by the authorized signatories
• Documentation and integrity
• Compliance to Credit Policy, Compliance and audit standards together with company policies and procedures
• Dissemination of information to prospective clients about Faulu
• Products and service awareness
• Ensuring clients understand our operations policy with regard to accessing our services and products
• Periodic SME training to the branch staff to enhance awareness and cross selling
• Ensuring account utilization -all business proceeds to be banked through Faulu
• Relationship management – scheduled and adhoc client visits, calls, etc.
• On time loan repayment and follow ups
• Understanding the underlying causes of default and take remedial actions as per credit policy
• Attain PAR targets
• Networking with SME Business Forums, events, etc.
• Stakeholder relationship management; local administration, dealers, etc.
• Monitor, on a continuous basis, all transitions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO)
• Obtain, verify and maintain proper identification of customers wishing to make transactions whether directly or through proxy.
• Adhere to all the due diligence measures when conducting transactions as enshrined in the Bank’s AML, KYC & CFT policies, procedures and guidelines

Education

• Bachelor’s degree in a Business-related field

Desirable

• Diploma in sales and marketing

Knowledge and Skills

• SME Credit analysis, credit management and marketing/Relationship Management

Experience

• At least 2-year related experience

Personal Attributes

• Good communication and interpersonal skills.
• Excellent problem solving and decision-making skills.
• Team player and quick thinker